Satisfaction or Your Money Back

In case of a complaint referring to a service that does not correspond to the description in the web of the Spanish Courses Unamuno (SCU), you must present it in writing to the administration of the school before finishing the first week. SCU will rectify the situation within a period of 24 hours. If the service that caused the complaint had not been modified in agreement by the web, there are two possibilities:

If we agree with you, we will return to you the total amount of the course and the accommodation.

If we do not reach a friendly agreement with you, the complaint will be handled by the competent authorities of the Committee of Castile and León that will solve the case in favour or in opposition to the refund of the corresponding money.

Admissions or Expulsions

Spanish Courses Unamuno reserves the right to accept students under 14 years, in exceptional cases expressly authorized by the parent / guardian, and with at least one monitor and / or tutor for every 10 students.

All students under 14 years if they are accompanied by a parent or guardian during your stay, will be considered by SCU as adults.

In the case of a serious disciplinary offence, repeated bad behavior or infringement of the laws of the country, the student will be expelled from the school and accommodation contracted with Spanish Courses Unamuno without the right to any refund.

In the case where damages are caused to third parties, all the expenses claimed to Spanish Courses Unamuno that were originated from the above-mentioned incident will be charged to the student, who will have no right to later claims.

Placement exams

If you have not done the online placement test before, on the first day of class, outside school hours, you will take an exam in order to place you in an appropriate level. Your teacher will assess your progress every week and he will change of level if it necessary.

Attendence certificates

Certificates will be given to those students who have attended at least 90% of the classes. The certificates are valid academic, but they are unofficial.

Exams and Spanish Language Diplomas

Diplomas will be given to those students who have attended 90% of the classes and have successfully passed the exams.

Exams will be made 1 or 2 days before the end of the course and they will consist of a written test and sometimes an oral test, depending on the level and depending on what the teacher determined to assess the knowledge acquired.

Exams are corrected by the teachers and they write the marks obtained. Once corrected, they are available to all who wish to consult.

The diplomas have only academic validity, but they are not official.

10 students per class

10 students per class distributed according to their level of Spanish to ensure quality education. Independent of the number of students registered per level.

We guarantee that all the information contained in our web has contractually binding. Spanish Courses Unamuno reserves the right to change or update said information without previous notice.

Activities and excursions

All our activities and our excursions, are operated and supervised by Viamar Autocares, S.L. with license number: CICL 37-088